Lokademy Privacy Policy

 

Last Updated: September 29, 2025

Lokademy LLC ("Lokademy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Lokademy mobile application (the "App"), our website (lokademy.com), and our services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information we may receive from other sources.

A. Information You Provide to Us:

  • Account Information: When you create an account, we collect your name and email address.

  • Payment Information: When you purchase a subscription, our payment processor (Stripe) collects your payment card information. Lokademy does not directly store your credit card details.

  • Communications: When you contact us for support, provide feedback, or communicate with us in any way, we collect that information.

  • Community & Course Content: We collect the content you post in our community, comments on lessons, and interactions with our AI Tutors. This includes text, questions, and any files you may upload.

  • Survey & Form Responses: We collect information you provide when you fill out forms or surveys, such as the subjects you are interested in.

B. Information We Collect Automatically:

  • Usage Data: We automatically collect information about your interaction with our Service. This includes your IP address, browser type, device type, operating system, pages or features you used, time spent on those pages, and other statistics. This data is collected through Kajabi and other analytics tools.

  • Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service.

  • Process your transactions and manage your subscription.

  • Improve, personalize, and expand our Service.

  • Understand and analyze how you use our Service.

  • Develop new products, services, features, and functionality.

  • Communicate with you, either directly or through our partners, for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.

  • Send you emails and push notifications.

  • Detect and prevent fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With Service Providers: We share information with third-party vendors and service providers that help us operate our business. These include:

    • Kajabi: Our core platform for hosting our website, courses, app, and for sending marketing emails.

    • Stripe: Our payment processor for handling secure transactions.

    • Google Workspace: Our provider for internal email and document management.

    • Pickaxe.ai: The third-party service that powers our AI Tutors. The questions you ask the AI are processed by their systems.

    • Meta (Facebook): For running ads and analyzing campaign performance through the Meta Pixel.
      These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • To Protect Our Rights: We may disclose your information to protect the rights, property, or safety of Lokademy LLC, our users, or the public.

4. The AI Tutor ("Kay") and Your Data

When you interact with our AI Tutors, the text of your questions and the conversation history are sent to our AI service provider (Pickaxe.ai) and their underlying AI models (such as those from Google) for processing to generate an answer. We do not use your personal conversations to train the core AI models. This data is used to provide the service and may be reviewed for safety and to improve our specific tutor's performance. Please do not share any sensitive personal information (e.g., credit card numbers, passwords, personal addresses) in your conversations with the AI.

5. Data Security

We use a variety of security measures to protect your information. Our platform is hosted by Kajabi, which implements industry-standard security protocols. However, no electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information. You can typically manage your account information through your profile settings. To cancel your account or request data deletion, please contact us at [email protected].

7. Children's Privacy

Our Service is not intended for use by children under the age of 13 without parental consent. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].